Privacy Policy | Fanaura

Fanaura, Inc. ("we," "us," "our") is a Delaware corporation providing a fan engagement and analytics platform designed to help artists, managers, and labels connect more effectively with their audience. This Privacy Policy explains how we collect, use, and share information through our services, websites, and applications (collectively, the "Service").

1. Information We Collect

A. Personal Information

We collect information you provide when registering, such as your name, email address, payment details, and company affiliation.

B. Usage Data

We automatically collect data including IP addresses, device/browser types, log data, and interactions for performance and security improvements.

C. Fan Data

Our platform enables users to collect and analyze anonymized or aggregated data about their audiences. We do not sell or share this data beyond our necessary service functions.

2. How We Use Your Information

To provide, maintain, and improve our services
To process payments and manage subscriptions
To personalize features and offer recommendations
To communicate with users about updates and support
To comply with legal obligations

3. Sharing Your Information

We may share data with:

Service Providers (e.g., Stripe, AWS, Google Analytics) under strict contractual obligations
Legal Authorities, when required by law or to protect rights
In Business Transfers, if Fanaura, Inc. is acquired or merges, data may be transferred

We do not sell your personal data.

4. Your Rights

Depending on your jurisdiction (e.g., EU, California):

Access or update your personal info
Request deletion by emailing admin@fanaura.com
Opt-out of promotional messages
Exercise GDPR/CPRA rights including data portability, access, and correction

5. Data Security

We implement industry-standard safeguards including encryption, access controls, and periodic audits. However, no system is 100% secure.

6. Data Retention

We retain data only as long as necessary to deliver services or comply with legal obligations. Deleted accounts may remain archived for internal audit and fraud prevention.

7. Children's Privacy

We do not knowingly collect data from children under 13. If we discover such data, it will be deleted promptly.

8. Compliance Frameworks

GDPR: We comply with EU data handling standards and offer rights to EU residents
CCPA/CPRA: We provide opt-out and access rights to California users
TCPA: SMS marketing requires explicit opt-in from users and includes clear opt-out options

9. Updates to This Policy

We may update this Privacy Policy. Continued use of our services indicates acceptance of these updates.

10. Contact

Privacy Inquiries: privacy@fanaura.com
Technical Support: admin@fanaura.com
Customer Support: support@fanaura.com